Question 1

Do you offer installation services?

Accepted Answer

Yes. We deliver and install across East & Central Africa. Our team sets everything up and walks you through how it works — no extra charge on most orders in Nairobi.

Question 2

What is your warranty policy?

Accepted Answer

Most products come with a 3-year warranty on parts and labour. Need longer cover? Ask us at checkout or on WhatsApp.

Question 3

Do you ship internationally?

Accepted Answer

We deliver throughout East & Central Africa. For other destinations, email hello@patrilappliances.com and we'll quote you directly.

Question 4

Are the appliances smart home compatible?

Accepted Answer

Many models connect to Wi-Fi and work with Alexa, Google Assistant, or Apple HomeKit. Check the product page for details on each item.

Question 5

What is the return policy?

Accepted Answer

Unopened items can be returned within 5 days of delivery. Installed appliances may carry a restocking fee unless faulty — we'll inspect and arrange pickup.

Question 6

Do you offer financing?

Accepted Answer

Not online yet. Message us on WhatsApp or call to talk through installment options for larger orders.

Question 7

Can I view products in person?

Accepted Answer

Visit our Nairobi showroom to see items on display. Walk in during business hours or book a visit if you'd like someone to meet you.

Question 8

How do I schedule maintenance?

Accepted Answer

Call +254 700 000 000 or WhatsApp us. We're available for warranty repairs and routine service bookings.

Cooking Collection

AeroCook 9000 Smart Oven

Vortex Pro Gas Rangetop

FlameLine Induction Cooktop

QuickHeat Built-In Microwave

Cooking Collection

AeroCook 9000 Smart Oven

Vortex Pro Gas Rangetop

FlameLine Induction Cooktop

QuickHeat Built-In Microwave