Question 1

Do you offer installation services?

Accepted Answer

Yes. We deliver and install across East & Central Africa. Our team sets everything up and walks you through how it works — no extra charge on most orders in Nairobi.

Question 2

What is your warranty policy?

Accepted Answer

Most products come with a 3-year warranty on parts and labour. Need longer cover? Ask us at checkout or on WhatsApp.

Question 3

Do you ship internationally?

Accepted Answer

We deliver throughout East & Central Africa. For other destinations, email hello@patrilappliances.com and we'll quote you directly.

Question 4

Are the appliances smart home compatible?

Accepted Answer

Many models connect to Wi-Fi and work with Alexa, Google Assistant, or Apple HomeKit. Check the product page for details on each item.

Question 5

What is the return policy?

Accepted Answer

Unopened items can be returned within 5 days of delivery. Installed appliances may carry a restocking fee unless faulty — we'll inspect and arrange pickup.

Question 6

Do you offer financing?

Accepted Answer

Not online yet. Message us on WhatsApp or call to talk through installment options for larger orders.

Question 7

Can I view products in person?

Accepted Answer

Visit our Nairobi showroom to see items on display. Walk in during business hours or book a visit if you'd like someone to meet you.

Question 8

How do I schedule maintenance?

Accepted Answer

Call +254 700 000 000 or WhatsApp us. We're available for warranty repairs and routine service bookings.